1-604-872-5431
4575 Main St, Vancouver, British Columbia, V5V 3R4

BDC Rep

May 01 2019, Clarkdale VW

The Business Development Centre Rep will be responsible for providing consistently high levels of customer service.

Responsibilities

Take Inbound-Outbound phone calls
Set quality appointments for clients, receive and respond to emails and internet leads
Handle client concerns in a professional manner
Follow up with clients to ensure quality of service and confirm their satisfaction
Manage and track all leads on a regular basis and timely manner
Make +100 outbound calls and +16 appointments per day

Requirements

Excellent client service skills
Excellent communication skills; both written and verbal (phone, email)
Excellent organizational and follow-up skills
Self-starter with a positive energy
Ability to work in a high call volume environment
Energetic, upbeat and personable attitude, a "people person" with a "smile and dial" approach
A team player who works well with others
One year call center experience (dealership experience is a major plus)
Basic MS Office knowledge and internet proficiency

Job Opportunities