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2.0L TDI Settlement Update

On April 21st 2017, the Ontario and Quebec courts have approved the Canadian 2.0L TDI Settlement. Affected 2.0L TDI customers will use a "portal" to register for their options, and this "portal" will go live next Friday, April 28, 2017. We will communicate with our TDI customers over the coming days to explain what the next steps will be. Stay tuned!

The settlement agreements include a cash payment plus, for some customers, options including: 

  • Buyback of their vehicle 
  • Vehicle modification with extended warranty (once approved by regulators) 
  • Early lease termination 

Owners eligible for the buy-back option would also have the option of trading-in their vehicle to a Volkswagen dealer and putting the value towards a new or used Volkswagen vehicle from that dealer. 

For detailed information about the 2.0L TDI settlement program including the settlement agreement and Court-approved notices summarizing its terms, please click here or call 1-888-670-4773.

 


 

We're here to help

 

 

If you are an affected TDI owner and would like to discuss your options with us or if you have any questions at all in regards to the proposed settlement, we're here to help. 

Feel free to contact our TDI Settlement Specialist at tdisettlement@clarkdale.com or 604-872-5431 or use the chat box on this page (available during our business hours).

If you are considering the option of trading-in your vehicle, please note that we are experiencing a high demand on certain models and recommend that you get in touch before May 2017 to secure your next vehicle of choice.

 

 

 

 


 

Frequently Asked Questions 

1. How can I determine which benefits I may be eligible to receive? 

Customers can check their own status and learn more about the proposed settlement at www.VWCanadaSettlement.ca

2. When will the Canada class action settlement be approved?

The 2.0L TDI Settlement was approved by the Ontario and Quebec Courts in April 2017. Starting on April 28th, Canadian settlement class members and U.S. customers with affected 2.0L TDI vehicles that were first sold or leased in Canada may submit claims for benefits under the settlement by way of an online portal on this website or a paper claim form (available on this website or by calling the Canadian Settlement Claims Centre at 1-888-670-4773).

3. What is "the fix" and how will it impact my car? 

Phase 1 of the approved emissions modification consists of a software update to the electronic control module (ECM) and the application of two new labels to the vehicle.The second phase will involve the installation of emissions control system hardware, including a new Diesel Particulate Filter, Diesel Oxidation Catalyst, and Selective Catalytic Reduction Converter. It will also include a second NOx sensor and corresponding software to improve the performance of the on-board diagnostic system. No significant changes in fuel consumption or driving characteristics are expected. Please refer to the emission recall notification and booklet which provide detailed information regarding operation and performance effets resulting from the modification.

4. What is the emissions modification option? 

The emissions modification option allows affected customers to keep their vehicles and to have their emissions systems modified at Volkswagen Group’s expense. Customers would also receive an extended warranty on this modification. Because the submission, testing and approval processes for modifications takes time, some customers may have to wait some time to see if their vehicles have an available modification following the final approval of the settlement.

5. Can I have the work performed now and choose a buyback later if I do not like how it affects my vehicle?

If you are eligible for the 2.0L TDI settlement in Canada, you may qualify to choose a buyback, trade-in or early lease termination as an alternative to the approved emissions modification for their affected vehicle. If your vehicle is repaired by the emissions modification recall before the settlement program begins, there will be no impact on the benefits available under the settlement. Repairing the vehicle by the emissions modification recall after the settlement program begins could affect any rights to a buyback, trade-in or early lease termination under the settlement.

6. How are buy-back values calculated for vehicles?

An eligible vehicle’s value for a buyback will be determined based on the Canadian Black Book® Inc. wholesale value as of September 18, 2015, with adjustments for factory options and mileage at the time of the buyback offer.

7. How can I opt out of the proposed 2.0L TDI settlement?

If customers do not want to participate in the Settlement, they have the right to exclude themselves by opting out. If they opt out, they will not be eligible to receive any benefits under the Settlement and they will not be able to object to the Settlement, but they will keep any right they have to separately sue Volkswagen at their own cost. To opt out, customers must submit a formal request using the Opt-Out Form, which can be found at www.VWCanadaSettlement.ca or by providing the same information in written form. The Opt-Out request must be received by the Opt-Out Administrator by no later than March 4, 2017.

 

 

Use this VIN lookup tool to find out if your TDI vehicle is affected by the emissions issue. 

 

Volkswagen Canada Customer Care

1-800-822-8987 Questions & concerns

1-866-363-7903 Check card balance

1-800-411-6688 Roadside Assistance support

 

Clarkdale Volkswagen Customer Care

604-872-5431 Assistance to register & activate Owner Credit Package

TDI Owner Credit Package: If you've received your TDI Owner Credit package in the mail, please bring it to Clarkdale Volkswagen to have it activated.

The appointment wil take approximately 15 min. Don't forget to bring with you:

  • The Owner Credit Package you received in the mail with both cards
  • The affected TDI vehicle
  • Driver's license that matches the name on your Owner Credit Package
  • Proof of ownership as of Dec 4th 2015 (registration, title or lease agreement)