4575 Main Street
Vancouver, BC V5V 3R4

How Are We Doing?

We don’t just want to hear what our customer have to say about us. We view listening to our customers as an integral part of our business. We are always striving to be the best dealership that we can be, and we need fair and honest feedback in order for us to do that. That’s where our past customers come in. They have always been a reliable source of information, and now you can read their reviews and testimonials right here. Not only can we use this information to make the right decisions about our business, but you can also use these testimonials to figure out if we are the right dealership for you. If you are already a Clarkdale Volkswagen customer, then you would honor us if you wrote some feedback for us. We always appreciate any time that our customers spend providing us with quality feedback.

Customer Lobby
5 Reviews
4.8 out of 5 stars
Showing 4-star reviews / Show all reviews
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Lorne 20 Sep 2015
had a great experience buying my Golf Sportwagon. Kong was knowledgeable and answered all my questions. My car was ready to go when they said it would be and I was driving in no time.
4 rate
Sir L., Surrey, Canada 12 Aug 2013
I bought my first ever VW Nov 2012.Great sales staff(Sara N). Very friendly. Did not like the negotiation part. Sales person would pretend to go see the business manager, she'd come back and advised offer was low, asked me to raise my offer, then she'd pretend she'll try her best to conv...ince the business mgr again .. back n forth a couple times but the end result was a reasonable deal for both parties. Just make sure you stick to your budget and not budge. Do your research online I.e dealer pricing and their profit margin etc, I'd go back there again. Show more
4 rate
Kenneth T., Vancouver, Canada 18 Mar 2013
This is a friendly place to have your vehicle serviced. Even though I didn't buy my car here I find the staff to be inviting and always accomodating. I can't say the same of a lot of other VW stores in the city. The showroom is always clean and presentable and lots of cool new VW models to l...ook at, which makes waiting for your oil change considerably less painful! Show more
4 rate
Tricia L., Vancouver, Canada 12 Dec 2012
After I posted my review below, the GM of Clarkdale, immediately sent me a message regarding my complaint. I'm quite happy with the results as Denis refunded me the $200.00 I paid for the inspection. I received the refund cheque a couple of days later. I do appreciate that Denis took the time to... hear my concerns and that something was done to keep me as a customer. The only reason why I gave 4 stars is that Cyndi (Business Office) also called me and challenged my original review which is unacceptable. Show more
4 rate
Jessica D., Vancouver, Canada 21 Nov 2012
"You get what you pay for": yes, this place is costlier than your average auto shop. However, I've always been impressed with the high quality of customer service and workmanship. I took my car here to get the glass window replaced after my underground was broken into less than three mon...ths after buying my VW (also from Clarksdale).  While the shop was busy, they offered me free bus passes and promised to have it finished as soon as possible. There was a discrepancy with the price compared with what I was quoted, and after I brought this to their attention, I was quickly compensated what I had paid over.  Overall, I will return for this quality of service. Hopefully, though, not for awhile! Show more
4 rate
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